Frequently Asked Questions
We hate it when this happens, but we're happy to help you resolve the issue as quickly as possible.
Send an email to order@backtobasix.com with the following information:
- Your order number
- A clear photo of the damage
- A short description of the damage or missing items (and how it occurred, if applicable)
Our team will review your request and get in touch with you as soon as possible.
Yes. As soon as your order is shipped, you will receive a Track & Trace link via email.
The minimum order amount is €300 per order.
|
Country |
Shipping costs |
Customs |
Franco order from |
|
België |
12% |
|
€750 |
|
Denmark |
10% |
|
€900 |
|
Germany |
10% |
|
n/a |
|
Finland |
12% |
|
n/a |
|
France |
12% |
|
€750 |
|
Greece |
18% |
|
n/a |
|
Ireland |
18% |
|
€1.000 |
|
Italy |
12% |
|
€900 |
|
Luxembourg |
12% |
|
€750 |
|
The Netherlands |
€25 |
|
€750 |
|
Norway |
12% |
€65 |
n/a |
|
Austria |
10% |
|
n/a |
|
Portugal |
12% |
|
n/a |
|
Spain |
12% |
|
€900 |
|
United Kingdom |
10% |
€65 |
n/a |
|
Sweden |
12% |
|
n/a |
|
Swiss |
8% |
€65 |
n/a |
Pickup at our warehouse (Ex Works): €25
Other countries: Shipping costs available upon request